The location is fantastic and there are some good ...

The location is fantastic and there are some good in-house dining options, but I was pretty disappointed with the level of service at Hotel Ivy. I travel a bit for work, have Marriott Gold status, and have stayed at other Luxury Collection Hotels. I m not sure Hotel Ivy can live up the brand or other similarly priced hotels in the area. The new gym is spacious and well equipped, but continued construction in the area makes it hard to find and use without getting construction dust over everything. Since I was coming from another trip I had some laundry to do. Everything says that their laundry service is same day, but they had no expectation of same day service when I called in the evening after expecting my laundry to be returned. In fact, they didn t even bring it the next day until I sat by the phone calling to figure out where my cloths were. Another hotel would have at least ate the comped the cost of the laundry for almost losing it. The room itself was nice but not so special that I wouldn t find a similar space across the street at the Hilton. Next time I m in Minneapolis I ll try another hotel.