Kim Mills

Review of mbj airports Ltd (Sangster Int...

Not nice to be treated with disdain. Had to suffer...

Not nice to be treated with disdain. Had to suffer poor customer service from supervisor Tracy Ann. Was 3 kg overweight at check in and had no carry on. No problem very happy to pay the 81 dollars for excess weight. However supervisor Tracy Ann was the epitome of rudeness, no introduction, no explanation, in fact she looked bored, was more interested in her form filling rather than being polite and courteous to the customer. Was even Sucking her teeth when I enquirerd as to her name. Does Tui really want this as the face of their company on their customers arrival at the airport? Don't think so I suggest further customer service training. Such a shame apart from that all the other staff and the airport is lovely