My family order true booking app this hotel three ...

My family order true booking app this hotel three rooms... unfortunately we found out after the reservation that there is no elevator in this hotel and this hotel not set for handicapped people- which my aunt is ... we call and ask them to cancel but they very greedy hotel and they don't care that we are not able to enjoy there hotel and they still charging full price for the all three hotels even if we not going show up at the hotel!!!!!!!!!!!!!!!!!!! We tried to cancel in a month advance but again this greedy hotel doesn't care even do we showed invalid I.D. Don't ever reserve this hotel ! They even don't have employees that speak English! No one speak to ... ignorant and careless for their guests!!!! DON'T DO MY MISTAKE- THEY DON'T CARE ABOUT THEIR GUESTS Just money:(((((((((((((((((((((

And ther is a lot of nice and 4-5 stars hotels in the area much much better then this old ugly not modern hotel !