I visited this branch on a public holiday (surchar...

I visited this branch on a public holiday (surcharge of 15%) . I ordered the classic pancakes ($13.95) and one piece of bacon ($3.00), altogether with the 15% surcharge the total was $19.50. When my order arrived my pancakes were cold and hard. Due to the state of my meal I asked for a refund and the manager rudely argued with me. He kept trying to get me to settle for a remake, I had to tell him several times that I wanted was a refund. The manager then said that he can t do a refund without a reason... I then explained again that the pancakes were cold and hard. Eventually, I was refunded.