Barnini Chakraborty

Review of Twelve Hotels

I wanted to love it. I was charmed by an Autograph...

I wanted to love it. I was charmed by an Autograph hotel the last time I was in Atlanta - The Glenn - but this hotel failed to deliver. I stayed a week and the bartender on the weekend was horrible. She ignored all of the new customers and spoke nonstop to one particular customer. That s fine for one night but this happened three times with three different people. She s awful. Her inability to multitask was almost masterful. The other people at the hotel - the front desk, valet, etc. - were great. Because of COVID-19, housekeeping is only available every three days. It s fine and the front desk is very accommodating with toiletries. Probably wouldn t stay here again, which is sad because every single other Autograph hotel I have stayed at has been incredible.