I will definitely read reviews from now on! A lot...

I will definitely read reviews from now on! A lot of the reviews explained exactly what we had to deal with. Great location and front lobby is beautiful. Unfortunately that's where is stops! My best friend and I took my granddaughter to New York City for the first time for her 13th birthday. A trip she will never forget and a room we all wish we could FORGET! It was nasty. I don't know where the rooms were that are on their website, but it sure wasn't one we were given. We were on the 16th floor. Getting off the elevator and almost tripping over the worn out carpet was our first clue. The room was big but the cleanness was ridiculous. The sheets were stained, the box spring had some kind of nasty brown stain all down the side, the bathroom was disgusting. The toilet wasn't clean, the bathtub was stained and disgusting and we actually wore plastic shoes to take a shower! Blow dryer was covered with whatever that was and when we took it downstairs the guy took us it was just worn! The doormen were the only ones that were actually nice to us! We did go at Christmas time so I expected to pay a higher price for a hotel, but the amount I paid for the room we got was totally outrageous!! I would never recommend this hotel to anyone!