I will start with the positive experiences first. ...

I will start with the positive experiences first. Jorge was the first person we met. He is a hard working professional, they should be proud to have him on the team. They have some good trained mechanics that will make sure you get back on the road with no worries.
The negative experience I had, was no communication. I'm known to be a very patient person but I was pushed to my limits with the phone calls not returned. The other is the price. It is about 18% higher than it should be, in my opinion. Little things could make all the difference for them, but I would recommend them.