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Nicolas Sommer

3 years ago

We really love this resort, both the restaurant an...

We really love this resort, both the restaurant and the spa. But this time around we felt like we were treated like cash cows. My massage was $195 and a resort access fee of $40 was added. What leaves me with a bitter taste in my mouth is that they automatically added a 20% tip on both the massage and resort access fee. First I should be able to choose the amount of tip I will leave - automatic tipping of 20% is not OK. But it is unacceptable that the tip was added to the resort access fee. I really felt nickled and dimed which takes away from the wonderful experience I had and will makes me think twice about coming back. Poor value.

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