I paid 3 months advanced payment for my internet a...

I paid 3 months advanced payment for my internet account with TFL but their internet service has not been working for 5 days now after reporting instantly on the first day. I have called in about 8 times within the 5 days but they keep saying that technicians can t attend to it because it s rainy.....what a pathetic excuse!! Bills are sent on time but their customer service has taken 5 days so far. Pathetic ISP. Not recommend.