Robert Calloway

Review of North Cypress Medical Center

Two separate experiences, both inept, both could h...

Two separate experiences, both inept, both could have had serious consequences.

1) Went in for a sleep study, I was told not to bring anything, so I complied. They provided a mask that was too uncomfortable to sleep with. At about 4am, I had had enough... they tried to make me sign a "patient refused" form... I did not... I wrote a long note about how I was given wrong instructions, could not sleep, and there's no way in hell that I'd say I refused anything, when it was an equipment/tech failure. Rescheduled for the next night... took my mask, and my sleeping pills... went right to sleep.... all was well UNTIL.... I wok up unable to breath at all.... About that time, the tech came in, excited that he found the right pressure... I told him VERY CLEARLY... that I woke up because I couldn't breath... he never heard me as he was too impressed with himself...

2) Went to remote ER with respiratory issues, ER staff was awesome. HOWEVER... after being transferred to hospital the care ended promptly. I told my nurse several times that I could not sleep without a cpap... nothing, told the respiratory tech that I could not sleep without cpap... nothing... I realized by 2am (and not seeing my nurse since 11ish that I would not be sleeping that night. She popped in around 3, took my BP over my elbow (a no no), took my temp under my arm....(really?) and ran out of the room... again... ignoring my request for a cpap... by 5am I was pissed. At about 6:30a... she came into my room (btw, still not noticing my O2 hadn't been in use since midnight), saw my heplock was 90 out of my arm (she never secured it from the night before), knew she couldn't administer med and ran out of the room again.... After a while, knowing she wasn't coming back, I pulled the Heplock (IV line) out of my arm, took some photos... and waited... she never came back... when the morning shift came in, I was fit to be tied, demanded to be released...

Frankly... in my humble opinion... the opening of this hospital was supposed to be an answer to Cyfair Med Center's ineptitude... but frankly.... it's more dangerous now (in some cases), for the same reasons....

Keep your eyes open if you go, if your experience is anything like mine... you will need your wits about you.