Keith Sosebee

Review of Capital Ford

Don't go here unless you want to get ripped off an...

Don't go here unless you want to get ripped off and lied to. Like a typical stereotype dealer and service department these guys were probably the worst experience I have had with a dealership. I took my car in for brake work, and walked out paying double what I had been quoted. The service department also told me there was a rebate for brakes which helped ease my decision. I took their word for it, which was a mistake! There is not rebate for brakes. Apparently NOT! Other dealers this would. I had the EXACT same work done on my wife's Nissan, and it was $250 less! I should have checked into it before making my decision. Ford also had a special going on for replacing brakes, but that doesn't include labor or "supplies". I highly doubt that any additional "supplies" other than brake pads and rotors for replacing front brakes should cost $35! Are we talking a really expensive can of brake cleaner? I sure hope they used a whole can! I was also charged $90 in labor for a 5 minute replacement of a fuel door! It's literally 2-4 screws... I must work in the wrong racket, because that's some good money! Other Ford forums I had read most dealerships will replace this for free because it's such a common problem. Regardless, I will never go back to this dealership for anything. Honestly, I'm not sure I'll buy another Ford again after this. This also took them about 5 hours to do! I could have done this myself in a quarter of the time and cost. I only went to the dealership because I got 85k miles out of my brakes. Figured OEM would be best. Then again, that's also how I drive, and not the brake. At the price it cost, that wasn't such a good decision.