I scheduled an appointment for oil change, inspect...

I scheduled an appointment for oil change, inspection and recall service over the phone and advised I would be waiting while the service was completed. The appointment was for 9:30 a.m. and I arrived at 9:25. I was informed that the service would take 2 - 2.5 hours (I wasn t told that on the phone). After about 10 minutes I decided to get a ride home instead of waiting. I informed the service tech that I was leaving (big mistake!!). 4 hours later I decided to go ahead back over because surely they were done. Arrived back at 1:30 p.m. only to find they hadn t even started service on my vehicle!! Finally got my vehicle at 3:30 p.m. (6 hours later) The cherry on top of this experience was they did not wash my vehicle as is promised for free with every service visit . This was my very first service visit so the future does not look good!!