Rebecca L

Review of NTTA

The convenience of not being stuck in traffic is w...

The convenience of not being stuck in traffic is why I chose the tollway, at times...everything was going great until I got a Tolltag account. I setup a regular online bill pay of $20(instead of giving my debit card info.) because it's not often I have to chose the express route... Long-short, my account was short 0.26 of a $4.36 charge and 0.71 short one other time...both which was paid more times over with phone payments and the $20 online bill pays....But, for some reason the monthly $20 payments were being consistently consumed by that same $4.36 charge. And, no one can explain why my balance is not accurate. They consistently talk about a supposed $4.36 bounced check....which my credit union refunded their $30 fees to me...because my funds were there....The lady I spoke to couldn't distinguish toll debits from account balance...even though they're separated by columns. Trying to get her to understand the majority of the $4.36 was paid minus the $0.26...which was then paid by the $20 online bill pay...therefore, leaving a positive balance. Anyhow, mute point for her. The straw that broke the camel's back....was being charged for a trip on the Oklahoma Turnpike...for something I physically paid at the terminal to the lady at the time of travel.