Irawan Johan

Review of Mercure Bali Nusa Dua

Bad service front office, ugly and dirty towel.

Bad service front office, ugly and dirty towel.
Paid for late check out until 6pm but the front office called us and told us that maximum we can stay is 2pm. It happened the first time we arrive at the hotel and then the day we were leaving. Can you guys just make a note on guest account? The keycard doesn't work after 12pm and after went to front office to make it works, it still didn't work. Lousy!