2 years ago I would have given Torta Fina 5 stars ...

2 years ago I would have given Torta Fina 5 stars because their baked goods were amazing and everyone who worked there performed excellent customer service. However my experiences are getting worse since then. Stale cupcakes and cake slices are a regular occurrence. Employees are hit or miss. Last night was the final straw, the perfect trifecta of bad experience. The young man who waited on us was slow (his coworker completed 2 orders in the time it took to get our 3 items packed and rung up), the red velvet slice was completely stale on 1 end, and the espresso brownie piece was less than half the size of previous brownie slices (see pic). I can't believe I paid premium prices for this.