Baxter Ford treated me very well. Kyle sold me a u...

Baxter Ford treated me very well. Kyle sold me a used vehicle and went the extra mile by filling the gas tank, and offering to bring it in for detailing. Unfortunately I didn't have time to spare for the detailing offer. Although I was treated well, after telling me it went though their vehicle inspection with out any major issues, I took it into my auto repair shop to get the oil changed (Keep in mind I have been going to this place for a long time and they wouldn't do any more work than what needs to be done.) I found out it needed new brakes, struts, sway bars, and the transmission fluid needed to be exchanged. One thing that had been done was the timing belt had already been replaced the previous year. After contacting Steve Oliver, the GM, he apologized that safety issues were overlooked such as the breaks and sway bars. Steve proceeded by offering to pay for those expenses. I believe that Steve went above and beyond expectations to make it right. For as many vehicles that go through that lot it is reasonable to understand that things could be missed, but nevertheless I will return to Baxter again. Issues happen and Baxter Ford handled it very well.

Thank you Steve and all of Baxter Ford!