I am in awe! I feel like the Brighter Image design...

I am in awe! I feel like the Brighter Image designers must have had a mold of my (newly braces off) teeth when I was 16. The size, shape, color and the way they look in relation to my 58 yr old face is simply AMAZING!

I received my veneers a little less than six months ago. And, up until a few days ago, I was always excited to wear my upper veneers. (There were some fit issues with the lower. In fact, Brighter Image continues to graciously work to make them fit.) My pride in my veneers soon turned to horror and sadness when due to my carelessness, I discovered my little dog also enjoying them.

At 8:00 on a Sunday night I called the Lab crying and really trying to wake up from the nightmare. Christmas is approaching and I Will Not attend a party as a toothless. This is the reality of how our smile impacts us. Bridget was kind, understanding and reassuring that she would work on turnaround and price.

My smile is so important! I work in a highly visible professional capacity. For a variety of health and heredity reasons (tooth decay not being the reason), my smile went downhill over the last two years.

To be clear, I went with Brighter Image not because I couldn't afford the alternative, but because I didn't WANT to afford the alternative. I'm in the "travel and spend time with the grandkids years." I couldn't see getting a $5000 implant on my front tooth and asking them to make it yellow like the rest of my naturally yellow, grey and transparent teeth!

At the same time, and like many people my age, health issues seem to regularly pull on my purse strings. What if I spent $30,000 for ta andsmile make-over and then really needed that money for an operation or something? Over 50, we worry about these kinds of things. I want to spend my hard earned retirement money on good times with family and friends. I want to continue to flash a smile that conveys happiness, love and warmth.

Maintaining a credible and professional persona is important. I simply can't allow the successes of my life to be negated because I lost a brittle front tooth! K

So, I did my research. I went to Brighter Image fully aware aware of the pros and cons of not getting an implant--bone loss being the big one. I read all the reviews. IAsk questions.Were there hiccups? Yes--mainly accounting and growing pains they continue to improve. But as in any relationship, patience, understanding and the willingness to negotiate is imperative.

I am a returning client. They put out a good product. My suggestion is that anyone considering Brighter Image do their homework. For example, their warranty is limited. So, l just ordered a back-up upper--just in case my dog gets hungry again. Unless you want to pay a lot extra to expedite, a spare is cheaper and faster in the long run.

Also, the first time I ordered, I opted to pay through checking to get a $50 discount. For some reason, it took two weeks to process. That's not normal. TWO WEEKS hiding in the house with a missing tooth. TWO WEEKS before I even received the impressions! I would have gladly paid the fifty dollars to be able to go to work and be in public. They should have told me this up front.

As with ALL companies they have good customer service people and bad ones. Don't watch the YouTube videos and expect to get a caring voice every time you call. Be realistc. Some companies want to earn your business and trust them with your needs. As a RETURNING customer, I was informed that it is Brighter Image who would decide if I could be a friend of Bill. What? Felt like my business is worth nothing! Take a breath and look for the person who actually understands customer service. I went to one of their stellar customer service people and she (Ms Hall) offered me a deal that made me feel as if I am a valued customer. This is all anyone can ask.