Andy Steiker

Review of Acer America Corp.

I have an Acer monitor, that seems to be fine. Ho...

I have an Acer monitor, that seems to be fine. However, now the monitor will not shut off. I have tried their online chat, and the guy from India really did nothing to help the issue. I called the toll free number, and they basically did nothing but inform me that I could send the monitor to Texas at my expense for them to repair it under warranty. They don't seem to understand that giving them my monitor for that long would either mean that I have to buy a new monitor or not have the use of my computer for that time, nor do they care. And the sad part is I chose this monitor over others because it had a three year warranty which is pretty illusory under their terms and conditions. Yes, they will fix it, but having them fix it probably isn't worth the hassle and expense when the cost of monitors has come down substantially. The only way I suppose I can get them to understand it is by not purchasing any more of their products ever again.