I've been a longtime customer of LL Bean, but a re...

I've been a longtime customer of LL Bean, but a recent visit to the Freeport flagship store left me dumbfounded as to how far they've fallen. The first issue I had was I has four clothing items to return (from 50+ purchases over the last 3 years) due to quality issues. They refused to take back 2 shirts, because I always cut off the little sleeve length/neck size tab that irritates my neck, all other tags were intact including the LL BEAN tag on the collar. I couldn't believe it. I've heard stories of people getting LL Bean items from second-hand shops for next to nothing and returning them for full money back,, but apparently LL Bean does NOT always take care of its actual customers. The other issue I had was: everything seems to be made in China, but it's being sold at a made in Germany or USA price. I think that in the future, I'm going to be a lot more careful about buying from them, since they apparently are NOT standing fully behind their products any more. ***UPDATE*** They recently changed their warranty procedure from "lifetime guarantee" to "one year", so it seems that my negative assessment from 2 years ago was right on the money.