I called in a service issue.... lady was nice and ...

I called in a service issue.... lady was nice and took down my number... said the wait would be 45 minutes to an hour... we'll call back. I got the emailed version of my trouble ticket and they put the wrong contact number down... so I called back... I used the email system they provide and it kept placing my in a loop. I then called the customer service... the robot said 30 minutes but I could stay on the line. SO I stayed on the line. I have now been waiting for 1 hour and 45 minutes... nothing... and they have the wrong number to call me back to boot. Still no service... and I cannot get anyone to help me to correct that wrong number...