Bought a pair of beats headphones some time ago an...

Bought a pair of beats headphones some time ago and encountered countless problems since. Within 8 months I took it to Apple for repair and the entire product was replaced despite limited use and no damage. Less than 3 months later, the same problems with the replaced pair of headphones.

Before the warranty elapsed, I went back to Apple who refused to help any further. Neither Selfridges nor Apple took ownership of the compliant, with the former refusing to help despite my product being within warranty (I was told by an employee this was because Selfridges no longer stocked the product and there was nothing else they could do) After months of complaining to Selfridges, email exchanges and frustration, my complaint was finally acknowledged and the product taken in for a closer inspection.

The product was then replaced for a third time, and after 14 months later lost patience with beats altogether and the awful build quality. Gave up, stopped using them and bought a pair of Apple air pods instead.

Customer service wasn t as great as I expected or previously associated with Selfridges and only made half hearted attempts to resolve the issue after my persistent complaining.



Whilst the build quality may not be the fault of those that assisted me, it is a poor reflection on the brand and it s association with what is supposed to be a power house of technology.

I haven't shopped here since and my last experience probably has a lot to do with it. I tend to go to Apple for my technological needs now and have never had a problem. The term you get what you pay for doesn t necessarily apply in this case!