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We were so excited to stay in one of the newly ref...

We were so excited to stay in one of the newly refurbished rooms, and to see all the other work that has been done. We got caught up in the travel issues caused by the storm. We missed 2 night stays, so asked for Resort credit, got told. no.. non refundable room was booked. The Room was nice, but.. the bed was like sleeping on a pile of ply wood, the AirCon was so loud even on low you couldn't even sleep with it on. They have removed all most all draws, so very much reduced storage - very poor. They removed things like Ironing board etc, so had to ask and wait for one. TV was broken for first 2 days, and the resort info was all on the TV.. so doesn't help when its broken. Room service was non existent, we gave up on things ordered. Beach club New Years was average.. (Good local Dancers and Fireworks) apparently last year people had too much fun and broke some stuff so this year it was dulled down. All Bars closed at 10pm on Friday and they insist you go to Rupublik their Night Club.. not our type of thing.. much rather be sea side enjoying cocktails etc..
Last night their, ordered Eye Filet Steak, got severed Raw, disgusting.. I went to check on it, saw my plate with the steak missing, but still had the meat I could not eat on the side next to the greens.. no thank you... we won't be back to Sofitel Fiji...

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