Mediocre and the word is too much.

Mediocre and the word is too much.
I would say weak nil. The staff are cold rude and insulting in their language.
A swimming pool that closes at 6 p.m. is early for a so called 5 star.
The catering is also not great.

As for the rooms and the cleanliness it is nothing !!!! Meal trays lying around in the corridors for several days without getting in the way
Sand in the beds.
Dirt all over the room and banana peels under the bed.

Please review your star criteria. And the management of your employees.

I would go around all websites and agencies to make a very bad advertisement for the establishment