Amy Kayla Huang

Review of InterContinental Wien

I started mailing with the hotel before my arrival...

I started mailing with the hotel before my arrival , and I heard from a lady named " Isabella Dietrich" . I officially mailed her TWICE about spelling my family name wrong , but she insisted I had to go to customer center. It made me no choice but made an expensive intercontinental roaming call to her to make it right . First of all she interrupted me while I was explaining myself until I asked if I can finish my words . Then I pointed out the text was correct cause to her it's just copied and pasted, but as for others like " Dear Huang " , it's just never right . And I couldn't help to ask why would she bring so so so aggressive when I tried my best to get my name right . I fight for anything about my name, my family and my country, can't stand a mistake not to mention this is a series mistakes .

There's a gentleman at the front desk which he's literally " the only one " tried to assist me during my stay , Mr. Fitz from the front desk . I had asthma when I arrived the hotel , everyone was just asking me questions and questions, Mr. Fitz was being very professional that he did nothing but help me to get my spray and pill immediately. I'm truly thankful for this.

The next day when I returned , I had some problems when I checked in . The lady with a pony tail gave me an attitude, it was a hard time . After several mins I couldn't help to ask if I can speak with Mr. Fitz , then she immediately got me checked in and mentioned that Mr. Fitz got me upgrade that night according to the AC problem the previous night .
The next morning after breakfast I was naked in bed preparing to shower . Someone just " BROKE INTO " my room . I was so shocked and speechless. I called the front desk about this and told then "I really had to shower now , please stop anyone doing it again ". They called me in like 3 mins . Yup , they just don't care that I've made myself clear I'll be in a shower .
I packed everything and went down to check out , it was just silent like nothing ever happened. Not even an apology. Until I brought it up with Ms. Gabriele who's assisting me checking out , here's what literally she said to me with the attitude " we apologize for that , the manager had talked with the cleaning lady . She's a human and human made mistakes. What happened just happened, we can't change anything. So we offer you your breakfast for free , that's it " It was just like another bomb to me at the moment. Excuse me ? It's a security issue. And then she stared at me being so mean " like I said , human made mistakes and we can't change anything .
I can't stop thinking this is just racist. Then I left . I decided to get help from ihg instead of anyone in Vienna. I was so helpless when I reported security issues.