Fitzgerald Lamarre

Review of Ring Homestead Camp

For the past 7 years my friends and I have made Ri...

For the past 7 years my friends and I have made Ring Homestead Camp & Adventure Paintball our go to place for our paintball trips. Every year we bring we bring a large group (50-80) of people & we always have a great time. The staff treats us like family, hence why we've come back each year & ALWAYS recommend our friends, associates & colleagues to come there. But on 9/17/2017 our group of 90+ was turned off by the manager there named Laura.We've never seen or dealt with Laura before, but from the moment we arrived around 830/845am she had a nasty attitude toward us. Several people never went paint balling before & wanted clarification on the process. So they decided to ask her questions, but she got frustrated & started responding very rudely. this is just one example out of many that i was told by my group & their experience with Laura. Not only was she nasty with us, but she was extremely rude with her employees. I commend them because despite her yelling & talking down to them in front of our group (very unprofessional), they kept a positive attitude the whole time & answered every question & fixed every issue without any problem. A few of the workers there were happy to see us because they've been there as long as we've been coming. We could tell by the look on their faces that they weren't happy working for Laura which is another problem. A mother came in to let them know her party of teenage boys were running late for their 2:00 appointment & hearing the way she talked to the mother not only left me with a surprised look on my face but on the mothers face as well. i've been in the customer service field for over 10 years & this is not the way you treat your customers & employees. Especially if you want to continue running a successful business. Laura needs to have a positive attitude at all times dealing with customers, if she is unable to do so then she needs be managing something else other than employees & customers. Many of us came from Long Island where they have a few paintball fields. So to travel nearly 2 hours to get treated the way we did was not appreciated at all.