I'm blown away that this company has a 4 star rati...

I'm blown away that this company has a 4 star rating considering they only get 1 out of 5 calls rights, hence the reason they are getting a 1 out of 5 star review. There operators/warm bodies they throw on the phone are obviously not trained, they don't follow the script, they fumble through the call and every other word they say is "ummm". If thats not bad enough when you bring your complaint to "Management" about the call handling they do nothing. I would suggest you think twice before hiring this company to be your front line voice.