Horrible horrible company! Booked a flight and did...

Horrible horrible company! Booked a flight and did same day cancellation because I was overcharged. I was told I would have to wait 7-10 business days for my money to be refunded. It s been 14 business days and I still haven t received my money back. I ve contacted their customer service line 3 times with 3 different answers as to why I haven t been refunded. One said wait 2-3 days longer, another said it was never charged to begin with!!!!! When you email them the issue and proper documents for proof they send you an automated email saying they will get back to you in 5-7 business days! All and all a horrible experience! I just want my hard earned money back! Beware of booking with this company! Such a headache!