This was my first time visiting this shop, so mayb...

This was my first time visiting this shop, so maybe I caught them on an off day... It was the older gentleman(maybe the owner?) and his little dog that made the experience a little uncomfortable. I brought my two children in to look at games, because it's something my 9yo son with Autism really enjoys. We were greeted at the top of the stairs by the tipping, excited dog, which caused my son to retreat back down the stairs behind me. I have a knee injury, so I slowly made my way up to the shop. The older gentleman seemed offended that my son was frightened by the tiny yipper, but decided to let the dog run rampant anyways. He never helped us with anything, but the younger gentlemen working was very professional and informative. I calmed my son about the dog, saying that she must be well behaved and friendly, or they wouldn't let her run loose. The game selection was enormous, but priced pretty high. When we were ready to leave, my son suggested we use the elevator for my knee injury. The high pitched squealing of this elevator caused the dog to lose her ever-loving mind, and growl, bark, and bare teeth, right next to my terrified children. The owner attempted to soothe the dog, but didn't apologize to me or my kids. He really seemed like he could care less about his customers' satisfaction or safety, or getting any new customers. That's a fairly risky business plan, but I wish him the best of luck with that. We'll take our business somewhere nicer.