We booked this hotel on Expedia. When we arrived t...

We booked this hotel on Expedia. When we arrived the lady that checked us in asked for my credit card. I gave it to her and as she was swiping it I had to ask what she was charging my card for. She said $250 for incidentals. Incidentals are common charges at hotels so it s not an issue paying that, but it was poor customer service to be charging my card before even telling me what it was for or how much. The pictures shown on Expedia look nothing like our room. They have 1 floor in the hotel that is remodeled and the pictures on Expedia are of the remodeled rooms of course. When we booked the hotel we thought we were getting the room show in photos, but when we checked in this is what we were stuck with. The manager was unprofessional and had an attitude when we brought it to her attention. She offered us a new room and said the upgraded rooms would be available on the 6th. We were initially going to check out and a find a new hotel, but we didn t want to waste time finding a new place and miss out on our trip. We came to her the next day and told her we would like to move rooms as she offered the day prior and stay in one of the nicer rooms as of the 6th until we departed on the 9th. She proceeded to say we would have to pay for the upgraded room. We reminded her that just yesterday she offered to move us rooms and her response was, I didn t say it would be free. We asked what her name was and she stated multiple times, I gave it to you yesterday. She refused to give us her name. Our best guess is her name was Danashia. We tried calling her supervisor Abel and left him a voicemail, but of course he never returned our call. They had a video screen on the check in counter showing the nice rooms, but again no pictures of the old, dirty room we got. After complaining they stopped showing the nice rooms on the video screen. Below are pictures of the molded shower with tile chunks missing, wall paper molded and falling off the walls, dust and dirt everywhere, stained tile and carpet, urine stained mattress, uncomfortable old mattress dented in on the sides people sleep and raised in the center; basically an overpriced dirty, old, disgusting room. Oh and to top it off they slid a bill for $206 under our door for a nightly facility fee which they never told us about at check in.