I bought a one year cover car rental excess for a ...

I bought a one year cover car rental excess for a trip to Portugal. I stated in the form that the cover was for going to Portugal and paid the fee. As I purchased this police I didn t feel necessary to pay extra for the car hire Full insurance. Our car was broken into and our baggage stolen. I got a police report and when it came to make a claim they said that the policy isn t valid due to Portugal not being on the COVID exclusion list. In fact the policy didn t actually provide any cover for my trip but they were still happy to sell me the policy. I asked why and the girl dealing with me said it states that on page 11 point 3 of the 15 page wording document the travelling against government advice will exclude cover. It also states that during a pandemic cover is also excluded so basically they are currently selling policies that they are not legally providing any cover for!
Unless you are a lawyer and are willing to dissect the 15 page small print to understand what restrictions apply stay clear of this company. It s a shock that big businesses are still able to sell these sneaky scam policies to their customers. Shame on you.