My husband and I stayed for four night at your hot...

My husband and I stayed for four night at your hotel. I've booked this hotel because we had good experiences before. We complained after the first night that the beds were very soft. Nothing happened. After our scond complaint we were told that they solved the problem by putting a board under the mattress. Considering that the mattress was about 40 cm thick and very soft, it was useless to place anything under it as it made no difference at all. We decided that the hotel didn't want to solve the problem so my husband slept on the floor for the last two nights. Also, for the first two days we were given one bottle of complimentary water and one piece of chocolate fot two guests, nothing on the third day and finally we we found two bottle of water and two pieces of chocolates on the last evening. Not good enough! I would not stay at Sofitel again.