sujoy sarkar

Review of Richmond BMW

On 10/31/2019 I took my 2017 M3 for a State Inspec...

On 10/31/2019 I took my 2017 M3 for a State Inspection since I bought the car from Florida. The inspection was rejected due to headlight tints and a damaged tire. The tint removal was a super simple and I did it myself in a few minutes mainly due to the fact that if the removal was going to be done by BMW it came with a disclaimer that if it was damaged I would have to buy new headlights. The tires were quoted at $ 380 per tire however I told the tech that they were cheaper than Costco for $ 311 per tire and he told me that Richmond BMW service would price match. When I went back on 11/5/2019 to get the tires installed I was told the price match would not be possible. I wish I was given the correct information the first time so I would have ordered in a timely manner from Costco and not be push up closed to the deadline for the inspection and bring the car in an additional time when Richmond BMW would not honor the commitment. It has been quite an aggravating experience at the dealership for service.