Anesa Balta

Review of SLS Wonen (Stichting Leidse St...

We had water leaking from one of the lights on the...

We had water leaking from one of the lights on the ceiling for days before someone agreed to come and repair it by leaving a hole in the ceiling for the following 2 weeks. Recently, one of the pipes in our kitchen started leaking and flooding the kitchen, leaving a nasty smell similar to sewage. Upon calling the emergency number, duwo responded with stating that this is not an emergency and that we should call the following day. A worker came in the next day and did absolutely nothing, apart from saying that we (24 students) cannot use the kitchen sink, washing machine or showers.

Customer service is beyond awful and students are never taken seriously. Requests are never responded to.
Absolutely do not recommend anyone renting a place to stay from Duwo.