No interaction with customer care team. Our proble...

No interaction with customer care team. Our problems are not properly solved or guided. Even cpc doesn't clear things about invalid returns. They blame it's because of software provider. To clarify this, the software asks to raise query and the answer in turn is not convincing.
Would be better to have a personal phone contact like earlier to clear the issues.
Our many returns got invalid and we are unable to correct it. Need your help.
Dont mind if you charge per call, but we need the solution. Or else we need to change the software.
Weare using the software for more than 10
years. And earlier the service was excellent. Don't Dont