Worst experience ever (and has been ongoing for 1...

Worst experience ever (and has been ongoing for 1 1/2 years) - impossible to contact, they don't get back to you, you can't ring them, you can't go into their offices. And if there is a problem with your website being down over a weekend, bad luck. No-one works just an external answering service taking a message. Disgraceful! They don't rate any stars but you can't submit feedback if you don't rate at least one!