Ariel Keller

Review of North Cypress Medical Center

If I could give this place negative stars I would!...

If I could give this place negative stars I would! Absolutely horrible place. I had a bi-lateral patella release in Sugarland Friday morning, I went home and that night we couldn't get my pain under control so the doctor told me I needed to go to the nearest hospital to get injections for pain relief. Unfortunately this "hospital" is the nearest one. I went in and waited for hours before they even checked my vitals. When the nurse finally called me up to check my vitals she was extremely rude and showed no concern for how much pain I was in even though I was shaking and crying. She said that they would NOT give me any medication until I gave them a urine sample because they needed to know if I was pregnant. I told them it is extremely difficult for me to give them a sample because I have BOTH knees operated on this morning and that I guarantee that I was not pregnant!! They finally stuck me in a room and I gave the doctor the urine sample as requested and she said oh I don't need that at all. REALLY?! Do you know how difficult and how much pain I was in? The doctor had no clue as to what my surgery even was or how to handle me. She actually called my doctor and asked what she should do. She unwrapped my bandages WITHOUT any gloves on and started touching my knees WITHOUT any gloves on!! She said that she needed to do an ultrasound and x-ray to make sure there wasn't a blood clot. I asked if I could get pain meds before they start doing that to me because I know they are going to be bending my knee's and they can't bend without being in extreme pain. The doctor agreed and said she would have them come give me meds before they took me to do any of that. An hour later still nothing, but x-ray showed up to take me and I said no I need pain meds before they took me. They said that they would come back. Another hour past by and still no pain meds, but now ultrasound was here. I said they could go ahead and do that since they wouldn't bend my knees. They took me up to ultrasound and did that, as the ultrasound tech was brining me back to my room guess who shows up, the xray techs. They stop me in the middle of the hall and said I needed to do the xrays. I told them again I still had not received any pain medication and they said it doesn't matter, they still need to take it. Of course the bend my knees in way's that cause me even more pain and ask me to hold it for a couple of minutes. They did it against my will. I finally made it back to my room, in even more pain than I was in before arriving at the hospital about 4 hours ago. At this time I still haven't even seen my room nurse. Finally I see her and she gives me pain medication 4 hours after being put into a room. The doctor comes in and tells me that ultrasound and xray was fine and then proceeds to tell the nurse to wrap my knees back up and that I could tell her how to do it since I saw how it was done. First off, no I have no idea how it was wrapped due to being under anesthesia when they did it, second, why do you not know how to wrap my knee back up?! Once again, the nurse again disappears for another hour. The doctor comes back in to see that she has yet to even bandage me back up. The nurse finally comes back in and bandages me up, very very poorly. My parents had to re-do it. It was the worst experience I have ever had in my life. At the end, the doctor has the audacity to tell me that if I feel like I need pain meds again that I should just go to Methodist Sugarland since they did the surgery and know what there doing. WOW. I would never ever go to this hospital for trauma, you would most definitely die.