Booked on a comparison site with the understanding...

Booked on a comparison site with the understanding of it be pay on the day. Several times over weeks prior the hotel tried to take payment. Upon arrival the hotel was stunning. The reception area looks very grand. The spa and facilities are lovely. Pool area could do with an update though. When it came to check in, Ricardo seriously lacked customer service skills, was very abrupt and not very helpful. We booked 2 twin rooms. We got 1 twin and 1 double. Over an hour later we were given 2 singles instead of the double. The lady who resolved this was very nice. The rooms were very hot and stuffy. Main lights didn't work in 2 out of 3 rooms. Bed was very creaky and lumpy. Generally could do with a revamp. Also quite easy to get lost in the hotel as it isnt well sign posted at all.