Joseph C

Review of Washington DC VA Medical Cente...

Rarely do I post reviews but I am afraid this faci...

Rarely do I post reviews but I am afraid this facility needs a serious Joint Commission inspection. The doctors are great however in regards to the process of some their Departments greater heads have not prevailed. There should be absolutely no reason why there should be 2-3 hour wait at the pharmacy and only one person retrieving medication. I understand that some days you may be short staff but this is clearly a process failure. Operating your pharmacy like a 1930s pill mill is highly unsat for any medical facility. You could easily do away with pharmacy check in verification with biometric devices. Or rather than having one person collect slips it would be far more beneficial to have one person collecting slips at the desk and one runner so people are not standing waiting for one person to grab medication and slips. I would love to overhaul the process just so my future visits are more seamless.