Jennylyn Dafrosa

Review of Acacia Hotel

When we arrive at the hotel, the staff ignored us ...

When we arrive at the hotel, the staff ignored us and did not even offer to help with our luggage; however, everyone was willing to help the foreign visitors. I felt discriminated when your hotel staff readily helped the foreigners and failed to offer help to us when it is clear my mom was struggling to bring some of her bags. We stayed at your hotel because I wanted a relaxing weekend for my mother but she was welcomed with discrimination and she experienced frustration because of it. Also, during our second-day breakfast, the CS is full of people, the hotel staff prioritized the two foreigners who are third from our line instead of observing the first-come-first-serve basis. I get that Filipinos are naturally hospitable to foreigners but we are also guests at the hotel. I expect fair treatment! One of my team recommended your hotel, but sadly, I had a terrible experience.