First let me say that our pilot Andrew, the flight...

First let me say that our pilot Andrew, the flight and grand canyon visit were sensational! Where Sundance fell short was the VIP service. We booked a morning champagne tour with Limousine pick up at our hotel. After confirming our hotel and reservation twice we were told to be outside at the front entrance of our hotel no later than 5:45am. Two phone calls later and at 6:25 our Limousine showed up. Here is where the VIP and class fell short. The driver told us he didnt know which hotel we were at. Upon entering the Limousine we were met by an empty bar. Not even a single bottle tle of water or juice which at that time of the morning in a strech limousine would be expected for the fees paid. We were however met by not 1 but 2 signs hanging over the empty bar reminding us to tip the driver. Perhaps Sundance should strive to polish their service if they are going to advertise high quality VIP excursions.
If anyone is 6ft tall or more be advised that you cant sit in the front of the helicopter. I sat in the back which has a limited view. My wife was in the rear middle sear and had no view. It was very difficult to take aerial photos from either position.
After reading other reviews, this seems to have been an issue with other people. It seems that Sundance should read these reviews and envoke change. It seems they have some customer service issues.