Kirby Freeman

Review of Wayne Pitman Ford Lincoln Inc.

Terrible experience with commercial sales. Salesma...

Terrible experience with commercial sales. Salesman seemed very uninterested in working with us(potentially because we are quite young?). When we were led into his office, we recieved no greeting, but simply stood there awkwardly for a little bit while he finished a task on his computer that was obviously more important than us!

We were looking for more info and pricing on their 12-passenger vans after doing extensive research online. He wouldn't even talk to us because he was sure we needed a special license to drive it (which is true if it is for commercial purposes). First he claimed it was a 2-month process to get appropriate license, then apparently it grew to a 3-month process. Said we needed to do that before he would even explore pricing with us.

My wife and I walked out the door and looked at each other in disbelief. We called another Ford dealer from their parking lot and got accurate(and friendly) response from them. I was very shocked by how rudely we were treated as I had read a lot of good reviews about this dealer.

I would have rated 1-star(as it was a 1-star experience) but we had very little interaction outside of this one individual, and assume that overall the dealership is a decent business from other reviews. I also understand that very few people buy the Ford 12-passenger for personal use, and so the lack of knowledge about licensing was understandable. However, the lack of friendliness was not!

Edit: increased original 2-star rating to 3-star after receiving sincere response from management. Thanks