Bali Farewell

Review of Shangri La Georgetown,Penang

Had a great 2 night stay here in Jen Penang.

Had a great 2 night stay here in Jen Penang.
The hotel is centrally located and reachable from many spots with Grab fee for less than 10 RM. The lobby is fresh with many seating areas and warm lighting, the crowd is fine too.
Check in experience was fast, however, not very welcoming and we were told the room has not ready yet after few mins waiting, then it suddenly became ready.
Bedroom came with 1 King sized bed and 1 sofa bed for family room, size was great and bathroom was clean with all amenities provided. The 1st night was quite annoying since my parents could not sleep well as they feel something biting from the bed, we told the front desk in the morning and they change everything right away.
Overall, the stay was nice, but hospitality of staffs can be enhanced considering this managed under Shangri-La and I guess most people expect the similar standard of service provided