I did the online check in. Upon arrival, our room ...

I did the online check in. Upon arrival, our room keys were not on the board. We still had to wait in line. We were then told they did not have a room ready for us, and were actually out of our room category. They had to go in the back and verify a reservation I had made months in advance, and also my online check in confirmation code. We then received a free room upgrade. The room s view was great, however there was already makeup on the pillowcase, hair on the floor in the bathroom, and a bug crawling on the bed. Later that evening, we called room service for cheesecake and they never came. Oh, and breakfast at the hotel in the morning ran us $52. The only thing this hotel has going for it is location. Valet parking is also $45 a night.