Peter McDougall

Review of The Ritz-Carlton San Francisco

Grand old lady. I was looking forward to coming ba...

Grand old lady. I was looking forward to coming back after 20 years! And yet, arriving at 5.30pm after a 12h flight I was told my suite wasn't yet available. This is unacceptable, the 4-Seasons wouldn't be so careless.

Next morning I complained to the duty manager not just about the room but also that no one had cared to even say sorry. Oh she was now happy to say sorry. Said it over and again but the lack of unsolicited response is ignorant.

Eric in the cocktail bar is class. The doorman is first rate. The staff are impressive, but management seemingly don't care. Shame

Have you ever sat on laurels? They're prickly and irritating. That's how you made me feel. You should be ashamed.