Jim Heesacker

Review of Hotel Le Favaglie

Disappointed with the food quality in the restaura...

Disappointed with the food quality in the restaurant. Room was clean but AC did not work properly. Also, we asked the front desk to call a taxi for us as we needed a ride to the airport. When we arrive at the airport the driver informed us the fee was 120 Euro (for a 30 min ride). I contested this fee as the taxi ride to the hotel from the Milan train station was 35 Euro. Why 4x the cost for the same distance/time? Deeply upset the hotel staff did not take into consideration the costs and share this with us prior to departure. I would have easily made my own arrnagements. The taxi driver called the hotel while I contested the fee and I asked the lady a simple question "would you pay 120 euro to have your family taken to the airport"? Her silence was all the answer I needed. BW just lost a customer!