Anastasia M

Review of FirstService Residential Ontar...

BEWARE! I recently purchased a condo at 400 Adelai...

BEWARE! I recently purchased a condo at 400 Adelaide st E (Ivory Condo) and this property management company has made my life a nightmare. My bedroom was damaged by a leak coming from an upstairs unit and is currently unusable as there is no floor and a sickening degree of dust due to the uncompleted work. I have a history of asthma and have already gotten sick from the cold and dust in my room.

I have followed up with management several times, yet there is no firm timeline as to when the work will be completed. The previous property manager did not respond to me, nor the regional director. I even got my lawyer involved and they ignored her too. Now they have a new property manager who is trying to pick up the missing pieces left by the previous one. Something went wrong with the last contractor's paperwork and now they hired a whole new contracting company to fix my room. Now I have to wait even longer for them to figure out what to do with the mess.

They don't even post the contact information of the Board of Directors; you have to send the property manager a letter in order to 'contact' them. It's like living in an Orwellian condo where you just have to abide by their timeline and rules. All in all, horrible experience so far after living here for almost 3 months AND having an inspection done before I bought the place.

If I have to wait an unreasonable amount of time again I will be sure to take further legal action. If anyone living at Ivory has also had a similar experience (I know there are more damaged units) please let me know! Maybe if we join together they'll actually do something about this...