R. Chang

Review of FirstService Residential Ontar...

I've had the great pleasure of working with the FS...

I've had the great pleasure of working with the FS Residential team under Jeff Webb (Maiser O., Saad M., Alka C.) and we've had much success in implementing safe and successful measures in our building.

I'd like to thank our Property Management team, as we endured a tough challenge of navigating through the COVID-19 global pandemic.

Kudos to Saad and Alka for their leadership, recommendations and work efforts throughout the year, but particularly the past 6 months, where they have encountered many new challenges, never presented before, such as the opening of our rooftop terrace, a strong recommendation of physical distances in our common element amenities and a smooth successful implementation with no major issues encountered. To say it was easy would be a complete understatement, but I think the Board Members would join me in commending them on a job well done and we are looking forward to much greater things happening in our community to come.

I also recognize Saad and Alka's mentors: Redi, Aji and Daniel who have offered their incredible support and guidance over the past years and months.

FirstService's supporting Head Office team, including Suneel in Environmental Risk & Sustainability, Security Audits and Front Desk Operations support have been incredibly helpful. Even though Accounts Receivable isn't the best news for us owners, Archana has been great and prompt.

I am looking forward to much continued partnerships in our FirstService communities in my condo community, across the city and the province.

Kind regards,

Ryan