Valerie Santos

Review of Tennis Pro Shop Fountainebleau...

IT WAS MY BIRTHDAY, I PLANNED AND TRAVELED TO BE T...

IT WAS MY BIRTHDAY, I PLANNED AND TRAVELED TO BE THERE AND ENJOY IT; ITS NOT AS IT SEEMS

The 2 stars are for the beautiful view of the ocean, pool, also the service at Steak Restaurant and Ms.Paty at the Beach was very nice.
1st when arrived the concierge that received us never told us where anything was and when asked about the room floor, only replied "youll be fine there", like if she knew us and our taste, never said welcome here, barely looked at us.

2nd as soon as we entered in the suite, you can see the rugs were so dirty,

3rd bathroom smells horrible, dirty and floors sticky; for 5days saw nails on the bathroom floor and in shower all the mildew, cause they dont take the time to clean well, the smell of a dirty mop (if you know about clean/dirty mops you know what im talking about). We called and asked for someone to clean it and still all mentioned was there, and they came to room twice a day for dirty towels and change bed, only credit i can give, but everything else is disgusting.

4th cockroaches: 5days and 4 nights dealing with what you can see in pictures, cockroaches everywhere!!!! We reported it and were called back and offered us $100 for the cockroaches in the room. So i was thinking is it 50cents per cockroach or $100 bottle of wine to get drunk and not see them? Obviously we did not accept the money, i just dont want to see them in a room where we are paying over $1200. a night.

5th stuck in 2 diferrent Elevators, had to call for help: 1 going to our suite on the 16th floor and another going to the Lapis Spa.

6th Lapis Spa: when i called to make a reservation for 2people ( i was at the beach enjoying myself and No credit card on me), i was told although im in the hotel, and gave my room number and name, she couldnt wait for me to arrive to charge me because she needs the info for reservation (so i need to trust you with my personal info but you all cant trust that i am going there for a pedicure that i am calling to ask for?), when arrived at the time i said i was going, the one there obviously didnt see no reservation on my name but i explained what happened and she told me that only 1 of the 2people can get the service because they accepted already another person that did have card info!!!
Never a manager called to say anything in general about hotel room or elevators, we asked for it! What else?, is all i said on each incident cause seriously what a ridiculous experience!!