Trisha Munsch

Review of Johnny Carino's

This visit got off to a rocky start. Hostess gree...

This visit got off to a rocky start. Hostess greeted us, sat us down and chatted with us for a moment. 10 minutes later, she came back and asked if anyone had taken our drink order yet. I told her no, so she got our drinks for us. She went and talked to a fellow in front of the kitchen/server pick up station and pointed our direction, I assume he was maybe a manager? They both walk past our table without sho much as a glance our direction. Meanwhile, the server for the table behind my mom was standing there complaining profusely (and quite loudly) about someone having called in, it wasn't fair to him, there was only 3 servers present (I had not yet seen any other severs), he was going to call so-and-so to file a complaint, but he really feels like walking out, and he promises he did not forget their order, but there is only so much he can do, yadda yadda yadda... I felt like playing the world's tiniest violin for him! How unprofessional. But this made me pay attention to the situation. Manager guy came over & took our order. I saw another server buzzing about, taking care of business to the best of his ability with a smile on his face. Manage guy brings our salads and bread with olive oil at the same time. Noticed another server in the building. Meanwhile complaining server is talking to manager guy(?), and he's obviously still whining/ complaining. Manager guy brings our entrees. Finally, after another group of people had been waiting about 15 minutes or so, complaining server decides to take their order. I looked down at my plate to ensure my food was going into my mouth and when I looked up, complaining server had morphed into a good looking young man who had a smile on his face and was now taking the order for that large group. This young man, Reda, stopped by our table a few more times to ensure everything was ok. And let me tell you, his demeanor, and light-hearted spirit changed the atmosphere of the whole place! Before I left, I asked him his name and complimented him for his pleasant attitude. He truly changed the experience we had there! I failed to get the name of the complaining server, but if I decide to go back, I will be sure to ask for Reda!