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Well where do I start! Well this is my third stay ...

Well where do I start! Well this is my third stay at Summer bay resorts, I stayed between the dates of March 24th thru the 28th, okay at in the young lady charge me 169 & I stated are you sure that is for a four day stay? She checked & checked & said yes! So my sister checks in she is charged the 679, so I am like okay, I must of had a credit with resort or Expedia & than she told us that a 150 dollars would be held also, OK no problem. Two days within our trip the office called & said there was a mistake & we need to charge your card for 509, so keep in mind it had been two whole days & plenty of money had been spent! Like I told them that was very inconvenient to us now & it was their mistake! They could of accommodated their mistake some how! 2nd was at the pool bar & bought two drinks that total 12.50 & I was charged 18.00 & the bar tender called the office & told them & it was supposedly a new menu that the bar didn't have, all of Sutton the prices went up! So if you were there during this dates you was 9 out of 10 over charged on drinks, because the bartender stated where a whole lot of ppl might not of notice & they didn't tell you guys either! Honesty was not shown here! & then at check out they said the water spots my kids did was 30 dollars @6am & I was no it was 10 a piece! So lucky I had the price paper that we seen & showed her & she was like Wow okay, I will let them know this! So everyone was just getting over charged! Last but not least! They are trying to tell me right now that no deposit was taking out on me, when I know it was because I track my accounts every move! And when did they stop holding deposit, said it was used for a payment from their mistake! They wouldn't let anyone stay there without a deposit on file! & they should owe me a 6 dollar difference from the drinks! I will never return to Summer Bay Resorts Clearmont again! I went to Westgate while there & that will be our new Orlando home! It is beautiful down there & even things to do when it rains for the kids & adults & you just don't waste money due to weather! And they don't charge you for every little thing! All the money you spend on this resort it shouldn't be a issue about money!

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